{"id":31271,"date":"2026-04-17T00:22:39","date_gmt":"2026-04-16T14:22:39","guid":{"rendered":"https:\/\/www.nowbookit.com\/house-of-pocket-group-saves-660-minutes-every-month-with-now-book-it-ai-sadie\/"},"modified":"2026-05-08T17:08:09","modified_gmt":"2026-05-08T07:08:09","slug":"house-of-pocket-group-saves-660-minutes-every-month-with-now-book-it-ai-sadie","status":"publish","type":"post","link":"https:\/\/www.nowbookit.com\/en-us\/success\/house-of-pocket-group-saves-660-minutes-every-month-with-now-book-it-ai-sadie\/","title":{"rendered":"How a busy restaurant & bar group saves 660 minutes every month with Now Book It"},"content":{"rendered":"\t\t
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Sydney, Australia\u2019s most populated city, is known for its vibrant hospitality scene, bustling venues, and demanding customer expectations. The House of Pocket group operates three popular venues across Sydney, navigating the fast-paced environment with a focus on quality service. But as with many multi-venue operators, balancing guest experience with back-of-house tasks like phone reservations can be a significant challenge.<\/span>\u00a0<\/span><\/p>

We spoke with\u00a0the\u00a0<\/span>President of the Independent Bar Association in New South Wales and House of Pocket group CEO\u202f<\/span>Karl Schlothauer<\/span><\/a>\u00a0about the\u00a0<\/span>importance of efficiency when it comes to operating multiple bar venues and how he transformed his venues through the online reservation platform Now Book It &\u00a0<\/span>their AI receptionist, Sadie.\u00a0<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The struggle to find enough hours in the day <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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All hospitality venues often find phone calls arriving at the worst possible moments, right when the floor is busiest. Staff juggling multiple tables\u00a0can\u2019t\u00a0always answer the phone promptly, resulting in missed reservation opportunities and frustrated guests.<\/span>\u00a0<\/span><\/p>

Research from the\u00a0National Restaurant Association\u00a0highlights that unanswered calls cause a significant loss in potential revenue, with\u00a0<\/span>69% of diners in the US<\/span><\/a>\u00a0indicating\u00a0they\u00a0would\u00a0give up on going to a restaurant if no one answers the phone.\u00a0<\/span>\u00a0<\/span><\/p>

For House of Pocket, answering calls across three venues was increasingly distracting the team from their core mission,\u00a0serving\u00a0guests\u00a0and creating memorable experiences.\u00a0<\/span>\u00a0<\/span><\/p>

\u201cWhere do you begin? There is not enough time in the day to address all things equally,\u201d Karl said.\u00a0<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Stitch Bar<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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How Now Book It and Sadie helped reclaim 11 hours of staff time <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Since integrating Now Book\u00a0It\u2019s\u00a0AI receptionist, Sadie, across all of venues, the team has been able to shift their attention back to in-house guests, daily operations, and boosting sales.<\/span>\u00a0<\/span><\/p>

Sadie\u00a0doesn\u2019t\u00a0just take reservations; she answers queries about menus, promotions, events, and accessibility, all while logging every booking directly into Now Book\u00a0It\u2019s\u00a0platform in real time. With the system\u2019s automations such as\u00a0<\/span>\u00a0<\/span><\/p>

\u201cWe rely on her for everything. Not only does she handle bookings, but she also answers questions about promotions, access info, events, and all the other calls that used to pull our staff away from the floor.\u201d<\/span>\u00a0<\/span><\/p>

Within one month, Sadie answered 439 calls for House of Pocket, saving approximately 11 hours of staff time previously spent on the phone. This is a significant\u00a0labor\u00a0saving in any market, equivalent to a full weekly shift that is now redirected to guest-facing activities.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Empowered to innovate with continuous support <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Introducing new systems and adjusting to change can feel intimidating, but with a smooth setup and direct access to dedicated support, the team felt confident bringing\u00a0Now Book It &\u00a0Sadie.\u00a0<\/span>\u00a0<\/span><\/p>

\u201cThe setup was super easy, and the support is awesome. Having a real person to call makes it simple to sort out any issues quickly.\u201d<\/span>\u00a0<\/span><\/p>

This ongoing support has let the group dive straight into using Sadie in their day-to-day operations, giving them the confidence to welcome their new AI assistant without a hitch.<\/span>\u00a0<\/span><\/p>

\u201cEmbrace change! AI is going to let our industry do amazing things, and\u00a0it\u2019s\u00a0going to be mind-blowing. I never have to worry about missing a call,\u00a0Sadie never\u00a0calls\u00a0in sick. I can count on her every single day.\u201d<\/span>\u00a0<\/span><\/p>

With full access to their Sadie AI dashboard, the team can also see every call she answers, quickly update her knowledge, and make sure\u00a0common questions\u00a0get resolved fast.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u201cIt\u2019s great checking the call log and seeing questions being answered automatically.\u201d<\/span>\u00a0<\/span><\/p>

Hospitality is all about people, and since adding Sadie, the House of Pocket teams can focus on what they love most, serving guests. The dashboard makes it easy to track each call – whether\u00a0it\u2019s\u00a0a quick Q&A, a new reservation in Now Book It, an updated booking, or a call transferred to a team member. You can even listen in to see Sadie in action, so the team stays fully in control of the guest experience.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How AI is transforming hospitality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Pocket Bar Terrigal<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Both Australian and US hospitality markets face similar pressures: rising\u00a0labor\u00a0costs, higher customer expectations, and the ongoing need to\u00a0optimize\u00a0operations. The National Restaurant Association\u2019s 2025 State of the Industry report highlights that technologies which\u00a0<\/span>improve restaurant efficiency software<\/span>, including AI reservation systems, rank among the top investments for independent and multi-unit operators.<\/span>\u00a0<\/span><\/p>

Sadie\u2019s success with House of Pocket is a prime example of how AI-driven systems can tackle these challenges. By handling routine reservation and enquiry tasks, AI solutions free staff to do what they do best,\u00a0provide memorable guest experiences and drive revenue.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Reach out now to learn more about how Now Book It and Sadie AI can help your venue gain back precious time & enhance your customer\u2019s experience.<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Sydney, Australia\u2019s most populated city, is known for its vibrant hospitality scene, bustling venues, and demanding customer expectations. The House of Pocket group operates three popular venues across Sydney, navigating the fast-paced environment with a focus on quality service. But as with many multi-venue operators, balancing guest experience with back-of-house tasks like phone reservations can […]<\/p>\n","protected":false},"author":15,"featured_media":31270,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1150],"tags":[1278,1206,1251,1214,1236,1277,1276,1244],"class_list":["post-31271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success","tag-ai-assistant-for-restaurants","tag-ai-for-restaurants","tag-ai-reservation-system","tag-online-booking-system","tag-portfolios","tag-restaurant-software","tag-restaurant-success","tag-sadie-case-study"],"yoast_head":"\nHouse of Pocket Saves 660 Minutes Monthly with Sadie AI<\/title>\n<meta name=\"description\" content=\"Learn how House of Pocket Group leverages Now Book It AI, Sadie, to save 660 minutes monthly and enhance their restaurant 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