{"id":35863,"date":"2026-07-27T20:58:13","date_gmt":"2026-07-27T10:58:13","guid":{"rendered":"https:\/\/www.nowbookit.com\/comment-mybella-asian-a-raffine-son-service-et-recupere-plus-de-600-minutes-grace-a-now-book-it\/"},"modified":"2026-07-27T20:58:13","modified_gmt":"2026-07-27T10:58:13","slug":"comment-mybella-asian-a-raffine-son-service-et-recupere-plus-de-600-minutes-grace-a-now-book-it","status":"publish","type":"post","link":"https:\/\/www.nowbookit.com\/fr-ca\/succes\/comment-mybella-asian-a-raffine-son-service-et-recupere-plus-de-600-minutes-grace-a-now-book-it\/","title":{"rendered":"Comment Mybella Asian a raffin\u00e9 son service et r\u00e9cup\u00e9r\u00e9 plus de 600 minutes gr\u00e2ce \u00e0 Now Book It"},"content":{"rendered":"\t\t
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At\u00a0Mybella\u00a0Asian, authenticity\u00a0isn\u2019t\u00a0a buzzword,\u00a0it\u2019s\u00a0the baseline.<\/span>\u00a0<\/span><\/p>

The menu goes far beyond \u201cAsian-inspired.\u201d Each dish is built on genuine regional techniques and flavours, layered\u00a0thoughtfully\u00a0and finished with a modern edge. Bold aromatics, slow-built sauces, precise execution,\u00a0nothing is rushed and nothing is accidental. The experience feels refined, but never stuffy. Elevated, but still welcoming.<\/span>\u00a0<\/span><\/p>

And when you\u00a0operate\u00a0at that level in the kitchen, you\u00a0can\u2019t\u00a0afford chaos\u00a0when it comes to the systems you choose.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>

Behind the scenes, Director Ray\u00a0Hekeik\u00a0knew the operational side of the business needed to match the polish coming out of the pass.\u00a0That\u2019s\u00a0what led\u00a0Mybella\u00a0Asian to implement\u00a0Now Book It\u00a0and its AI-powered receptionist,\u00a0Sadie.<\/span>\u00a0<\/span><\/p>

All with one goal in mind, to make the booking journey just as seamless as the dining experience.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u201cWe\u2019re meticulous about the food and the service, It didn\u2019t make sense for our booking process to feel clunky or inconsistent. We needed something that matched the level we operate at.\u201d\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mybella-nowbookit-\u00e9tude-de-cas-1\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Smooth on the floor, chaos by the phone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Like a lot of growing venues,\u00a0Mybella\u00a0Asian had bookings coming in from everywhere. Online channels, phone calls\u00a0& manual entries. Different platforms doing different things.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

On paper, that flexibility sounds great,\u00a0but in\u00a0reality,\u00a0it\u2019s\u00a0admin overload.<\/span>\u00a0<\/span><\/p>

When reservations flow in from multiple sources, it\u00a0doesn\u2019t\u00a0take much for wires to get crossed. Double bookings start creeping in, notes get missed\u00a0and staff spend valuable time cross-checking instead of connecting with guests.<\/span>\u00a0<\/span><\/p>

\u201cWhen\u00a0you\u2019re\u00a0bouncing between platforms,\u00a0you\u2019re\u00a0always double-checking,\u00a0you\u00a0don\u2019t\u00a0want errors, especially when\u00a0you\u2019re\u00a0running a premium dining experience. It adds unnecessary stress.\u201d<\/span>\u00a0<\/span><\/p>

Then\u00a0there\u2019s\u00a0the phone,\u00a0hospitality\u2019s most unpredictable team member.<\/span>\u00a0<\/span><\/p>

It never rings at a convenient time.\u00a0It\u00a0rings at 6:45pm on a Saturday,\u00a0It\u00a0rings mid-service,\u00a0It\u00a0rings when a staff member has three plates in hand and a guest asking about wine pairings.\u00a0Every call is important, but every interruption chips away at service flow.<\/span>\u00a0<\/span><\/p>

\u201cYou want your team focused on the guests in front of them,\u00a0but\u00a0during busy service, answering constant calls pulls them away from that.\u201d\u00a0Ray explained\u00a0<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

And it\u00a0doesn\u2019t\u00a0stop when the doors close.\u00a0Guests book when it suits them,\u00a0after work, late at night, while planning the weekend from the couch. If no one answers,\u00a0there\u2019s\u00a0a real chance that booking\u00a0doesn\u2019t\u00a0happen at all.<\/span>\u00a0<\/span><\/p>

Missed calls\u00a0don\u2019t\u00a0just mean missed conversations, they mean missed revenue.\u00a0For a venue built on precision and hospitality, fragmented systems and nonstop phone interruptions simply\u00a0weren\u2019t\u00a0sustainable.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Handing the phone lines to Sadie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Then Sadie, the\u00a0AI\u00a0receptionist\u00a0stepped in,\u00a0and the energy changed.\u00a0Instead of staff scrambling to grab the handset during peak periods, Sadie began answering every call instantly. Guests can call, speak naturally, request their preferred time and lock in a booking on the spot. No hold music, no voicemail\u00a0and no \u201cwe\u2019ll call you back.\u201d<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

The shift\u00a0wasn\u2019t\u00a0subtle\u00a0either, in just one month, Sadie AI saved the\u00a0Mybella\u00a0Asian team over\u00a0<\/span>600 minutes<\/span>.<\/span><\/b>\u00a0That\u2019s\u00a0more than 10 hours returned to the business in a single month,\u00a0time that would have otherwise been spent answering phones, manually entering\u00a0reservations\u00a0or deciphering rushed notes scribbled during service.<\/span>\u00a0<\/span><\/p>

\u201cThat\u2019s time we can put into serving guests, refining events and growing the business,\u201d Ray said.\u00a0<\/span>\u00a0<\/span><\/p>

And those 600+ minutes\u00a0aren\u2019t\u00a0just a feel-good stat. They show up in the rhythm of service. Staff are more\u00a0present,\u00a0conversations\u00a0aren\u2019t\u00a0cut short by ringing phones\u00a0and managers\u00a0aren\u2019t\u00a0being pulled in five different directions.<\/span>\u00a0<\/span><\/p>

Because Sadie integrates directly with Now Book It, every confirmed booking flows straight into the system in real time\u00a0with no double handling or retyping\u00a0of\u00a0details, just clean\u00a0and\u00a0accurate\u00a0reservations sitting exactly where they should be.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u201cIt feels streamlined now, guests can simply call, book and it\u2019s done. Everything is in one place, and the team isn\u2019t constantly cross-checking.\u201d\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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Instead of working around the phones, the phones now work for the team.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Bookings don\u2019t keep office hours, and neither does Sadie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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One of the biggest wins has been availability.\u00a0Unlike staff, Sadie\u00a0doesn\u2019t\u00a0clock off, take\u00a0breaks\u00a0or\u00a0miss calls after hours. Whether\u00a0it\u2019s\u00a0late evening or early morning, every call is answered and every opportunity is captured.<\/span>\u00a0<\/span><\/p>

For guests, it feels effortless, for the business,\u00a0it\u2019s\u00a0protection.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

\u201cPeople book when it suits them, not when it suits us,\u00a0knowing\u00a0those calls are being answered gives us confidence we\u2019re not missing out.\u201d<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

In today\u2019s hospitality landscape, convenience is everything. If booking feels difficult, guests move on\u00a0and\u00a0Sadie removes that friction entirely.<\/span>\u00a0<\/span><\/p>

Resulting in\u00a0a\u00a0smoother booking journey, a stronger first impression and more consistent revenue capture,\u00a0all without increasing staffing costs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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From being reactive to staying in control of service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The most noticeable shift\u00a0hasn\u2019t\u00a0just been time\u00a0saved,\u00a0it\u2019s\u00a0been mindset.<\/span>\u00a0<\/span><\/p>

Before Sadie, the team was often reactive, the phone dictated the pace\u00a0and staff juggled multiple systems. There was always an element of second-guessing\u00a0but tow, there\u2019s clarity.<\/span>\u00a0<\/span><\/p>

With Now Book It acting as the\u00a0single source\u00a0of truth for reservations, everything lives in one place, bookings are visible, capacity is clear\u00a0and communication is consistent.<\/span>\u00a0<\/span><\/p>

Sadie has\u00a0essentially become\u00a0a digital front-of-house team member,\u00a0handling calls professionally, capturing details accurately and ensuring nothing falls through the cracks.<\/span>\u00a0<\/span><\/p>

\u201cHospitality is about flow,\u00a0when the systems work with you instead of against you, everything feels smoother,\u201d\u00a0Ray said.\u00a0<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

And smoother service\u00a0isn\u2019t\u00a0just about staff\u00a0comfort,\u00a0guests feel it too. When the team\u00a0isn\u2019t\u00a0distracted by ringing phones or back-end admin, they can focus on what matters,\u00a0delivering an exceptional dining experience.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mybella-nowbookit-\u00e9tude-de-cas-3\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Supporting growth that never compromises standards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As\u00a0Mybella\u00a0Asian continues to refine its offering and build its brand, scalability matters. Growth is exciting,\u00a0but only if the systems behind it can keep up.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

With Sadie AI and Now Book It in place, the venue has created a booking ecosystem that supports expansion rather than restricting it.\u00a0More calls\u00a0don\u2019t\u00a0equal more\u00a0chaos\u00a0and\u00a0more demand\u00a0doesn\u2019t\u00a0mean more pressure.\u00a0Instead, it means more opportunity,\u00a0captured\u00a0efficiently\u00a0and managed confidently.<\/span>\u00a0<\/span><\/p>

Saving over 600 minutes a month might sound like a small operational tweak.\u00a0In reality, it\u2019s\u00a0a powerful shift.\u00a0That\u2019s\u00a010 extra hours invested into service, events, menu\u00a0development\u00a0and team leadership.\u00a0It\u2019s\u00a0less stress during peak periods.\u00a0It\u2019s\u00a0fewer missed opportunities after hours.\u00a0It\u2019s\u00a0greater consistency across every booking touchpoint.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

For Ray and his team, the value goes beyond automation and is all about alignment.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u201cIf the booking experience feels smooth, that sets the tone before guests even arrive, It\u2019s all part of the overall experience.\u201d\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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At Mybella Asian, precision on the plate has always been non-negotiable and now, precision behind the phone is too.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Book a table at Mybella Asian here<\/a>
Now Book It tip:<\/strong> The popular kung pao chicken wins most people over, but make sure to also order the real star of the show,\u00a0beef cheek rendang.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Blog-CTA-new-white\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Chez Mybella Asian, l’authenticit\u00e9 n’est pas un mot \u00e0 la mode, c’est la norme. Le menu va bien au-del\u00e0 de l’\u00ab inspiration asiatique \u00bb. Chaque plat est \u00e9labor\u00e9 \u00e0 partir de techniques et de saveurs r\u00e9gionales authentiques, superpos\u00e9es avec soin et rehauss\u00e9es d’une touche moderne. Des ar\u00f4mes audacieux, des sauces mijot\u00e9es, une ex\u00e9cution pr\u00e9cise : […]<\/p>\n","protected":false},"author":15,"featured_media":35862,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[870],"tags":[1805,1003,1806,925,931,976],"class_list":["post-35863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-succes","tag-etude-de-cas-mybella-asian","tag-portefeuilles","tag-receptionniste-ia-restaurant","tag-sadie-ai","tag-systeme-de-reservation-en-ligne-2","tag-systeme-de-reservation-ia"],"yoast_head":"\nComment Mybella Asian a r\u00e9cup\u00e9r\u00e9 plus de 600 minutes gr\u00e2ce \u00e0 Now Book It<\/title>\n<meta name=\"description\" content=\"Pour un \u00e9tablissement fond\u00e9 sur la pr\u00e9cision, des syst\u00e8mes fragment\u00e9s et des interruptions t\u00e9l\u00e9phoniques incessantes n'\u00e9taient tout simplement pas viables. 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