Bringing the spirit of Italy to Sydney, Amoretti’s is a family-owned restaurant group loved for its warm hospitality, hearty dishes, and welcoming atmosphere. With bustling venues in Abbotsbury and Narellan, Amoretti’s has become a go-to spot for families, friends, and food lovers. Each restaurant captures the essence of Italian dining, from the inviting interiors and friendly smiles to the aromas of fresh pasta, wood-fired pizza, and rich espresso drifting through the room.
At the heart of Amoretti’s is a love for connection, between guests, staff, and the shared joy that comes from gathering around a table. This genuine approach to service and consistency in quality has earned the household name a loyal following and a reputation for creating memorable dining moments that keep guests coming back.
We caught up with Managing Director Gabriele Moretti to chat about how integrating the platform into their daily operations has helped keep bookings organised, service running smoothly, and guests enjoying the effortless experience Amoretti’s is known for.
When full books don't always mean full tables
Before introducing an online reservation platform, the team at Amoretti’s often faced a familiar hospitality headache: no-shows. With their venues constantly buzzing and tables in high demand, every empty seat had a real impact on the flow of service and the bottom line. Guests would book for large groups or prime-time sittings, only to cancel last minute or not arrive at all, leaving staff scrambling to reshuffle the floor.
“Before having a reservation system, we would have customers call to book a table and just never show up to their booking. We lost so much revenue on days we thought would be a full house,” said Gabriele.
For a restaurant that thrives on energy, connection, and a full dining room, those missed bookings didn’t just mean lost revenue; they disrupted the rhythm of service and took away opportunities to welcome more guests through the doors.
Managing bookings manually became a juggling act for the front-of-house team, who worked tirelessly to fill seats, balance sections, and keep the service running smoothly, all while maintaining the signature Amoretti’s warmth that guests know and love.
Turning bookings into guaranteed guests
Since joining Now Book It in 2020, Amoretti’s has transformed the way its team manages reservations, keeping every service running smoothly and every seat working for them. With automated booking updates, tables that are cancelled or freed up instantly become available online for new guests to book, ensuring no opportunity is missed.
The platform has taken the stress out of last-minute changes, giving the front-of-house team real-time control and a clear picture of what’s happening across the floor.
“Having the system in place gives us confidence that our bookings are secure and the floor is always ready for service.”
To further protect revenue and reduce no-shows, Amoretti’s has also embraced Now Book It’s flexible payment features. Using pre-authorisations, the team can verify a guest’s card at the time of booking and apply a small cancellation fee if needed, offering both convenience and commitment.
Even when every table is booked and the restaurant is buzzing, there are always opportunities to keep guests engaged, and Now Book It’s waitlist feature helps make that happen. During busy services, walk-in guests can easily be added to the digital waitlist, giving them the chance to relax with a drink at the bar or soak up the atmosphere while they wait for a table to become available.
This simple yet powerful functionality keeps the energy flowing and ensures no potential guest walks away disappointed. It also gives the front-of-house team greater control during peak times, allowing them to manage table turnover smoothly while maintaining that signature Amoretti’s warmth and attentiveness.
Creating memorable Amoretti moments with special events
Beyond just regular table bookings, every occasion is treated as something special and Now Book It’s events management feature makes it easy for the team to bring those experiences to life. Amoretti’s can design fully customised events with tailored floor plans, booking options, terms and conditions, and requirements that appear right on the booking widget. It gives guests all the information they need up front, making the reservation process simple, transparent, and perfectly aligned with the experience awaiting them.
“We love that we can showcase our events exactly how we want them to look, for something like Melbourne Cup, it’s all about presentation and ease, the system lets us add our own images and details so guests know they’re booking into something special from the very start,” mentioned Gabriele.
With Now Book It supporting their operations, Amoretti’s continues to blend efficiency with the heartfelt hospitality they’re known for.
“Since joining Now Book It, our experience has been absolutely fantastic."
From streamlined bookings to memorable events, the team has found the perfect balance between smart technology and genuine service, ensuring every guest experience is as seamless as it is special. For Amoretti’s, it’s all about keeping the tables full, the service smooth, and the spirit of Italian dining alive with every meal.
Now Book It tip: From the moment you walk into one of the venues, you will be welcomed by an amazing team member who will explain all the specials, be sure to try one of these—they know their stuff!
