Nestled in the vibrant heart of Potts Point, Bistro Rex is a modern Parisian bistro with a distinctly Sydney soul. A local favourite thanks to its warm, polished charm and a menu that hits all the right notes. We’re talking golden cheese soufflé, rich duck liver parfait, perfectly cooked steak frites, and a rotating lineup of modern French inspired specials.
At the helm is Executive Chef Fabio Salvatore who cut his teeth at revered establishments like Lumi, Icebergs, and Totti’s. The chef’s passion for local, seasonal produce and native ingredients shines through in every dish.
This is the kind of effortlessly chic place where you can swing by for a quick drink and nibbles at the bar, settle in for a business lunch, or celebrate something special. With a big focus on sustainability and community, Bistro Rex’s success is testament to what happens when passion meets purpose on the plate.
We spoke with owner, Baci Moore, about how they started using Now Book It to keep service smooth and stress free, and the level of support that has kept them using the system for six years and counting.
Keeping up with the pace at Bistro Rex
At a buzzing venue like Bistro Rex, where the tables turn fast and the expectations are high, having reliable tech behind the scenes isn’t just a nice to have, it’s non negotiable.
With bookings rolling in, guests arriving in waves, and a packed dining room all day and night, the team needed a system they could count on to keep things flowing smoothly.
“When you have a full house from lunch till late, the last thing you want is a system that slows you down” said Baci.
Managing the flow of guests while delivering polished, high touch service means there is no room for guesswork or miscommunication.
Now Book It is a system built by people in hospitality who understand the need to keep pace with a fast moving floor and reduce the risk of human error along the way.
From day one, the Now Book It restaurant reservation software has helped the team confidently handle every service with ease.
“Our team can focus on the guests, not the glitches,” explained Baci.
Turning every table into an experience
For the team at Bistro Rex, Now Book It is more than just about managing bookings – it’s a tool that helps them tell their story and elevate the guest experience before anyone even walks through the door.
With the ability to add detailed event information directly into the booking notes, they can also upload custom images to the widget, making the booking experience feel polished and on brand, all while seamlessly integrating into their website.
“Now Book It lets us set the scene, giving a taste of France before guests even walk through the door”, said Baci
The upsell feature has also opened up new ways to lock in revenue ahead of time. Whether it’s their iconic lobster pasta or a caviar bump, guests can pre arrange something special with a single click at the time of booking.
Not only does it make the night extra memorable, but guests who pre purchase a menu item tend to spend up to 15% more.
For Bistro Rex, the ability to create great experiences and give the bottom line a boost is a no brainer.
Six years of smooth service with Now Book It
Bistro Rex has been with Now Book It for over six years, and in that time they have created a goldmine of customer insights. With six years of guest data, they’re able to make smart, proactive decisions all year round, especially during those quieter months when every booking counts.
Diner’s profiles are automatically updated after each visit, keeping things streamlined for the team. From allergies and special requests to visit frequency and handy tags, Now Book It helps the front of house treat regulars like VIPs.
“We have been with Now Book It for years now. The support from the team is over and above. They take suggestions seriously and get to work straight away,” says Baci.
It’s this level of care and collaboration that gives the team confidence to focus on service, knowing Now Book It is quietly working behind the scenes to keep things running smoothly.
Now Book It gift cards are another powerful tool in the Bistro Rex kit. With gift card sales for 2025 already clocking in at $10,355, they’re bringing in fresh faces, delighting loyal customers, and seeing dollars landing in the register.
Plus, with data from the reporting dashboard, the team has been able to identify that on average, gift card diners spend 20% more than the card value per visit.
Whether it’s managing high demand reservations or making sure every guest feels like a VIP, Now Book It has consistently delivered, making Bistro Rex’s decision to choose the system all the more rewarding.
Get in touch and see how Now Book It can change your daily operations today.
