We don’t have to tell you the restaurant world runs on the fly. The incredibly fast-paced industry sees changes day in, day out — new menus, new seasons, new customers, new software. Every hospitality professional lives and breathes efficiency because the key is always to get things done at the highest quality in the shortest time.
The same goes for managing reservations and enquiries. But as you would know, speaking on the phone with customers can be a complex and time-consuming task.
Today voice AI assistants are changing the hospitality industry, making phone calls easier, more manageable and more personalised than ever.
In fact, 64% of consumers say they are interested in using voice ordering at restaurants. Voice AI technology has also been shown to improve restaurant efficiency by up to 20%. These systems not only have the power to take work off your plate but are also becoming the preference of modern consumers.
That’s why we’re thrilled to introduce SadieTM by Now Book It AI, designed to streamline the reservation process, enhance customer interactions, and boost operational efficiency.
What is Sadie by Now Book It AI?
SadieTM is a proprietary AI-powered agent that doesn’t just pick up the phone, it answers the needs of your customers. Whether it’s restaurant reservations, changes to existing bookings or menu enquiries, the system does it all.
Built specifically for the needs of hospitality, our voice AI assistant SadieTM can handle calls for your venue around the clock. The best part? She does so with the skills and empathy of an experienced staff member that complements your team.
Why restaurants need an always-on AI phone agent like Sadie
Over 60% of business owners today believe that AI can improve customer interactions and increase productivity. It’s no surprise that restaurants that leverage voice AI technology have a lot to gain. What’s interesting is the extent that hospitality needs the power of an AI-powered agent like SadieTM today.
Let’s take a look at the numbers.
- 43% of restaurant calls go unanswered today, which means almost half of potential bookings, enquiries and customer interactions are lost due to unanswered calls
- 32% of customers say they will not wait on hold if they can’t get immediate assistance
Put into perspective, this means that on average, restaurants experience:
- 150 missed calls per month
- 90 missed reservations with an average cover value of $80
- $7,200 in revenue lost per month due to missed reservations
That’s a substantial loss in potential revenue and a massive hit to your bottom line, just because of missed calls. The good news is, it all changes with SadieTM. Here’s how you can put profits back into your pocket with the AI-powered phone agent.
Benefits of the Now Book It AI phone agent for restaurants
1. 24/7 availability: An AI-powered agent like SadieTM operates round the clock, which means your restaurant can capture reservations anytime without any additional overhead costs. When more than 40% of reservations are made during the peak hours of service when restaurant staff are typically caught up with serving customers, this will be a lifesaver!
2. Effortless call management: SadieTM can handle unlimited calls 24/7, up to 20 concurrent calls at a time. This not only reduces wait times but increases your capacity so that no reservation opportunity slips through the cracks.
3. Seamless integration: Designed to work hand-in-hand with your Now Book It reservation system, SadieTM can add and modify bookings directly in your diary. Plus, she’ll also be able to provide real-time availability and instantly confirm bookings with customers.
4. Enhanced customer experience: With natural language processing capabilities that adapt to customer sentiment, SadieTM can engage with callers in a friendly, professional manner. 100% dedicated attention for every guest means excellent service before they even step through your doors. And with answering calls off their plates, your team can focus on delivering first-class dining experience.
5. Cost efficiency: By automating reservation management and call enquiries, you can reduce labour costs and reallocate resources to other essential areas of your restaurant, such as guest services and food preparation.
How Sadie by Now Book It AI works
Setup with SadieTM is simple, intuitive and takes less than 24 hours — talk about efficient! All you have to do to get started is chat with the team.
Once set up, SadieTM starts handling calls for your venue immediately. Say goodbye to unanswered phone calls and say hello to increased bookings and improved customer experience.
With integration to your Now Book It reservation system, SadieTM guides customers through the reservation process, checks live table availability, and confirms their booking directly in the system—all without your lifting a finger. Modifications and cancellations are also possible, along with custom enquiries such as menu item info, opening hours and more.
Embracing the future of restaurant management
Incorporating an AI-powered phone assistant into your restaurant’s operations isn’t just about keeping up with technology; it’s about leading the way in hospitality innovation and excellence.
Let Now Book It AI help you take that next step. Join the waitlist today and be the first to pick up the phone with SadieTM!
