The Meraki Group runs its fair share of amazing hospitality venues on the Central Coast, from classic The Pantry and waterfront restaurant Kefi to social bar Motel Mezza and South American kitchen Hernandos.
The multi-venue name continues to impress with their latest at West Gosford’s Little Miss Mezza. Owners Nick Waldon-Howe and Tara Senam share their ethos for running one of the most successful groups in this region. Spoiler alert—it’s anchored in their customers.
“We will continue to do this (hospitality) for many years to come and it always comes down to welcoming people. We want guests to feel they can make our venues a frequent and important part of their life.”
From the flavour-forward Middle Eastern menu with a modern Australian flair to the experimental cocktail menu—think za’atar spiced margaritas and minty pomegranate mojitos, Little Miss Mezza serves up big vibes for quality dining.
One of the ways the team has been able enhance guest experiences is through Now Book It’s restaurant reservation system
“Working with Now Book It has been fantastic for Little Miss Mezza.”
The user-friendly system has streamlined online reservations, improved customer experience, and boosted bookings for the venue.
On top of that, being able to manage all their venues’ bookings from one place is a lifesaver. And since all the locations are in the Central Coast area, it’s easy to send a guest to book at another one of their restaurants when they’re fully booked.
With the Now Book It widget specifically designed to encourage reservations within group venues, Motel Mezza regulars often end up taking a table at Little Miss Mezza and vice versa. It’s a wonderful way to retain revenue.
From the management perspective, features like real-time availability and automated confirmations save so much time for the staff.
“No one’s running around making calls to confirm bookings or flipping through paper diaries to check for available tables. It’s a breeze.”
Getting detailed analytics from the dashboard also helps Tara and Nick with optimising seating and making personalised customer recommendations at Little Miss Mezza, ensuring that they make the most out of every service.
The story of Little Miss Mezza began as the “sassy little sister” of its predecessor Motel Mezza. But from the way they deliver excellent experiences to the seamless way they manage restaurant operations, there’s nothing “little” about Little Miss Mezza at all.
